Define the operating concept
Frame a centralized command center that could connect facility signals, put engineers in front of a shared operational picture, and support consistent triage and dispatch.
Work / Network operations ←
From scattered facility signals to one operational view.
Maersk WnD wanted a centralized way to see what was happening across mechanized facilities, recognize problems faster, and direct the right response. The answer became a Network Operations Center connecting warehouse controls, operational data, and live facility context.
Client
Maersk WnD
Scope
Multi-site visibility
IES role
Concept through launch
Partner
Haivision
The challenge
Many facilities. Many systems. No shared line of sight.
Facilities were being monitored independently. Critical information lived across warehouse control systems, sensors, cameras, reports, service tools, and local teams—making it harder to form one clear picture of network conditions.
Maersk needed more than a room full of screens. It needed an operating model that could bring the right signals together, help engineers understand what an alert meant physically, and make the next action easier to coordinate.
Maersk WnD engaged Andrew Haner and IES to help define the approach and identify the right partner for the Network Operations Center.
The IES role
Build the capability from concept through launch.
IES served as the bridge between the operational need, the physical command-center environment, the technology partners, and Maersk’s internal teams.
Evaluate and select the video-wall partner
Bring in multiple vendors, run demonstrations, compare the options against the operational requirements, and guide the selection of Haivision.
Coordinate the implementation
Oversee the middleware integration, help Maersk teams shape KPI reporting in Power BI, and coordinate the information sources feeding the command-center view.
Lead the physical launch
Work with Maersk’s construction resources on the room itself and oversee installation of the selected video-wall system with the implementation partner.
The operating architecture
Make the digital alert point back to the physical problem.
The NOC was designed to help the team move from signal to context to response without searching across disconnected systems.
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01
Facilities
Mechanized buildings and the assets operating inside them.
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02
Signals
Warehouse controls, sensors, live cameras, service information, and operating data.
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03
Connected view
Middleware and the video-wall platform bring priority feeds into consistent layouts.
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04
Response
Engineers interpret the issue, open the relevant source, and coordinate the appropriate action.
Built to expand
A capability—not a one-room installation.
Initial Network Operations Center
The first implementation established the shared monitoring environment and proved the operating concept.
East Coast command center
The work later extended to a second command-center environment at Maersk’s New Jersey technology center.
The result
Visibility that supports a faster response.
Haivision’s published account describes a centralized monitoring environment combining real-time facility context with the systems teams use to understand and act on equipment conditions.
The source attributes meaningful operating value to the NOC without relying on an unverified percentage or time-saving claim.
Centralized monitoring
Quicker decisions
Stronger asset reliability
Faster issue resolution
Clear attribution
A coordinated delivery.
The NOC succeeded because the operational owner, integrator, internal teams, and specialist vendors each brought a different part of the solution.
Operational concept and implementation leadership
Andrew Haner and IES guided the concept, vendor evaluation, integration work, KPI coordination, physical buildout, and implementation.
Operating ownership and video-wall technology
Maersk owned the operational capability and supplied internal engineering, reporting, construction, and operating resources. Haivision supplied the Command 360 video-wall platform and implementation support.
Live visual context
Watchdog Technology Solutions provided the subsequent camera layer across facilities. Watchdog is a separate company founded and owned by Andrew Haner.
What this shows about IES
We do not stop at recommending the idea.
IES can recognize the operating need, translate it into a technical and physical concept, find the right specialist partners, and stay involved through integration and construction.
The same approach applies at a smaller scale: a growing 3PL may need one better workstation, a clearer WMS workflow, or a practical view across three buildings. The solution should fit the operation—not the other way around.
Start with the operating need
What should your team be able to see, decide, or control?
Bring us the defined project—or the visibility problem you have not translated into a system yet.